Sending a query does not create an order, contract or confirmed commission. A commission exists only when the scope, price and practical arrangements have been expressly agreed.
1. Scope
These terms explain the general basis on which The Forge + Filament Workshop considers and carries out hobby-printing commissions. Any specific written agreement for a commission takes priority where it expressly differs from this page.
2. Enquiries and acceptance
Each project is considered individually. The workshop may accept, decline or ask for changes to a project after reviewing the supplied information and files. No work begins merely because a form or email has been submitted.
A commission is accepted only when the material, quantity, scale, finish, price, expected timescale and any delivery or collection arrangements have been agreed.
3. Age and authority
A person arranging and paying for a commission must be at least 18 years old or act with the involvement and permission of a parent or legal guardian. The person submitting files confirms that they have authority to request the work.
4. Current capability
Current printing is focused on ABS-like resin miniatures and detailed hobby parts at 0.03 mm or 0.05 mm layer heights. Wax-resin and filament capabilities are marked coming soon and are not currently offered unless expressly confirmed in writing.
5. Quotes and payment
A price is provided only after enough information has been supplied to assess the project. No payment is due unless the commission has been accepted and payment arrangements have been agreed. Changes requested after acceptance may change the price or timescale.
Voluntary support contributions made through the website are not commission payments and do not create credit, priority, discounts or an entitlement to work.
6. Customer-supplied files and intellectual property
The person supplying a model, image, design or other file confirms that they own it or have the necessary permission or licence to reproduce it for the requested purpose. Supplying a file grants the workshop a limited permission to inspect, prepare, reproduce and process it only as needed to assess or fulfil the commission.
Ownership of the underlying design does not transfer to the workshop. The workshop may refuse material that appears unlawful, infringing, unsafe, malicious, hateful, sexually exploitative, or otherwise unsuitable.
7. File assessment and preparation
Files may be checked for scale, wall thickness, supports, orientation, drainage, geometry and likely failure points. The workshop may recommend changes, request a corrected file or decline a model that cannot be produced reliably with the available equipment.
Minor technical changes required for printing will be discussed where they may materially affect appearance, dimensions or intended use.
8. Resin cleaning and curing
Resin prints receive a dedicated three-stage cleaning process using methylated spirits, clean isopropyl alcohol and a final water rinse. Prints are then dried and UV cured. The duration and detailed operating method are workshop processes and are not part of the public specification.
9. Print characteristics and tolerances
Additive manufacturing is not identical to injection moulding or machining. Completed prints may show support contact points, minor surface variation, layer evidence, drainage features or reasonable dimensional tolerances. Colour and finish may also vary slightly between material batches.
The quality and printability of the result depend partly on the supplied design. A digital render or STL preview is not a guarantee that every feature can be reproduced exactly at the requested scale.
10. Failures and unsuitable results
Workshop print failures that are not supplied as completed items are not charged as finished items. Where repeated attempts show that a design is not reliably printable, the workshop may recommend a revised file, different supports, reorientation, rescaling or cancellation.
A failed or imperfect item that remains usable may be included as an additional extra, but it is not treated as the agreed finished item unless both sides agree.
11. Timescales
Any completion date is an estimate unless expressly agreed otherwise. Machine faults, material availability, curing conditions, file problems, repeated failures and other circumstances outside reasonable control may affect timing. Material delays will be communicated as soon as reasonably practicable.
12. Changes and cancellation
A request may normally be withdrawn before production begins. If work, file repair, slicing, support preparation or printing has already begun, any completed work, consumed material or non-recoverable cost may need to be taken into account. The position will be explained before any amount is retained or requested.
Nothing on this page removes or limits any cancellation, refund or other statutory right that applies under UK consumer law.
13. Inspection and problems
Any apparent damage, missing item or material departure from the agreed specification should be reported as soon as reasonably possible, with photographs where helpful. This allows the workshop to investigate and, where appropriate, discuss repair, replacement, reprinting or another reasonable solution.
14. Safety and intended use
Unless expressly agreed, prints are decorative hobby items and are not certified for food contact, medical use, protective equipment, electrical safety, load-bearing use, children’s toys or any safety-critical application. Small parts and cured resin items should be kept away from young children and animals.
15. Liability and statutory rights
The workshop is responsible for carrying out an accepted commission with reasonable care and skill. Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for fraud, death or personal injury caused by negligence, or rights that cannot be excluded under consumer law.
The workshop is not responsible for losses caused by inaccurate instructions, unsuitable or infringing customer files, unauthorised use of a design, or use of a print for a purpose that was not disclosed and agreed.
16. Optional support contributions
Voluntary support contributions are separate from commissions. They do not purchase goods or services and do not provide priority, discounts, special treatment or any other entitlement. The Forge + Filament Workshop is not a charity, and contributions are not eligible for Gift Aid.
17. Privacy
Personal information and submitted files are handled as described in the privacy notice.
18. Contact
Questions about a proposed or agreed commission can be sent to help@forgefilamentworkshop.uk.